FAQs

Payments can be made via PayPal, cash, or wire transfer.

In the event that you need to reschedule your session, please email or call at least 48 hours in advance.

If you need to cancel your session, please let me know at least 3 days before. I will refund your booking fee 50% if cancelled within 3 days of your scheduled session.

I’ve done many sessions in the rain and the pictures come out amazing, but if you prefer better weather, I can reschedule your session as soon as possible at no extra cost.

I will travel within Asia during the year but during the months of June-August I am typically in New York.

Yes! The images I keep from your session will be individually edited.

My turn around time is typically 10-14 business days.

Yes, as soon as the session is over I back up all images on my external hard drive before going home. These images will be stored for at least 10 years.

I typically don’t give raw photos to my clients, and here is why. RAW files are unedited and therefore are not an accurate representation of my work or my brand. I want to make sure I deliver only my very best work to you. Let me give you an example, if you ordered a cake from the best bakery in town, would you expect the baker to deliver you a tray full of the ingredients? Nope lol. You hired the baker for a cake, not an unfinished product. When we are communicating please give me every single detail because I want to understand exactly what you want, so that what I deliver isn’t lacking in any way.

I am based in Thailand, while also traveling to New York from June-August.

I use a Sony A7ii a Sigma 85mm 1.4 ART lens and Canon 16-35mm 2.8 and Mamiya Rz67 medium format camera with a 110mm, and 180mm lens.

Yes, I advertise myself as a portrait photographer but I also love product photography. If you are interested in seeing my portfolio please send an email and I will give you access.

You have the rights to the images for personal use and By Matthew Neal maintains the rights to use the images for promotional purposes.

I don’t do videography, but I can recommend a videographer I’ve worked with that will accomplish your needs.

Yes, there is a booking fee that is 50% of your session rate. This fee reserves your day and time, and is nonrefundable. This fee goes towards your photo session rate. You can pay the booking fee by PayPal, wire transfer, or cash.

Yes, I work with two very talented artists that are based in Chiang Mai, Thailand.